Where validation reveals problems with a bill, we raise a query directly with the supplier. As we deal with suppliers on a daily basis, we have established relationships to quickly resolve any billing errors. All billing query information is stored in our database and made available via our online portal for interrogation. This includes:

  • Summaries of savings achieved
  • Anticipated savings
  • Filterable lists of outstanding and resolved queries
  • Detailed records of each query with full progress histories
  • We operate the only supplier integrated query system currently available to streamline the recovery process. Suppliers have direct access to queries that we raise, so they are never waiting for updates and can resolve issues swiftly