We process any payment reminders and disconnection notices received. We prioritise these to ensure that payment is made where appropriate, or accounts are suspended, and that no further action is taken by the supplier.

Additionally, we also deal with all disconnection situations where an agent is physically on-site. We have a comprehensive procedure involving speaking directly to the agent and confirming that the correct legal routes have been followed. Wherever possible, we make arrangements to ensure the disconnection does not go ahead.