Job Title: Client Services Manager
Location: Bromley, UK
Salary: DOE
Entitlement: 25 days holiday, plus Bank Holidays


Do you want to work for a fast-paced, dynamic and award winning business? If you really want your career to take off then we’d like you to consider joining us. At Inspired Energy, we believe that our employees are the foundation of our success. We invest in our people and provide thorough on the job training and excellent career progression opportunities.


KEY  RESPONSIBILITIES

The responsibilities of this role will be:

• Retention and growth of assigned client portfolio
• Ongoing Account Management for assigned clients
• Take responsibility for client portfolio ensuring all assigned service deliverables are met
• Build and maintain strong client, supplier and internal relationships
• Support prospective client activity
• Liaise with setup team to understand deliverables and ensure smooth handover of any new clients assigned
• Escalate potential business risks to manager
• Support team members with contract renewals
• Maintain good records with regular housekeeping in centralised location
• Attend to all associated administrative and ad-hoc tasks as required


MAIN DUTIES

• Ensure a valid and appropriate letter of authority is held for your clients
• Pro-active estate management including a minimum of annual meter, site and cost code list check
• Work with the wider Inspired team to maximise sales revenue through securing contracts for longer durations
• Use NAV to manage workflows
• Use NAV to create client reports, either ad hoc or as agreed client deliverables e.g. monthly reporting
• Regular communication with assigned clients to include visiting clients
• Take project management responsibility for assigned client queries
• Identify and pursue appropriate business development opportunities with your assigned clients
• Take responsibility for ensuring client reporting deliverables are met within agreed timescales
• Awareness and appropriate internal referral of any compliance requirements including, OJEU tendering, CCA’s, ESOS etc
• Staying up to date with changes to the energy industry
• Understand how your client fees are structured and provide monthly reporting to Accounts department where applicable


PREFERRED SKILLS

The successful candidates will possess the following attributes:

• Professional and confident manner
• Attention to detail and ability to meet tight deadlines
• Problem solving
• Project management
• Effective face-to-face communicator with good telephone and written skills
• Strong negotiator and influencer
• Ability to work on their own initiative with a good ‘Teamwork’ ethic
• Ability to meet deadlines and prioritise activities
• Good presentation skills
• Ability to analyse energy reports and develop recommendations
• Prepare clear and succinct reports and correspondence
• Be able to work with colleagues, energy industry members and the public in general
• ‘Can do’ approach

ADDITIONAL

The successful candidates must be willing to travel with occasional overnight stays.

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