Job Title: Data Analyst Apprentice
Contract Term: Permanent, Full Time
Location: Kirkham, UK or home based after initial training
Entitlement: 25 days holiday, plus Bank Holidays

 

ABOUT INSPIRED ENERGY

Inspired Energy is one of the UK’s leading independent Third-Party Intermediaries (TPI) working with commercial, industrial, and public sector organisations. Our mission is to optimise the value of every pound spent on utilities by our clients through our innovation and dedication to client service, so our clients can focus on the growth of their business.

 

ROLE:

Working within the Energy Accounting team the Data Analyst Apprentice will support the wider team ensuring a high level of customer satisfaction. They will be involved in service delivery including invoice validation, energy query management, cost and consumption reporting, financial and forecasting services for a variety of our clients with a view to, once completed their qualifications evolving to a Data Analyst.

 

RESPONSIBILITIES:

  • Providing a good experience to internal and external stakeholders
  • Supporting Data Analysts with their allocated clients to help the team work within customer agreed SLA timescales
  • Maintaining database(s) with accurate data in a timely manner
  • Supporting debt and disconnection correspondence is resolved asap
  • Raising billing queries and change of tenancies with suppliers via phone/email and following through to resolution
  • Maintaining and developing effective working relationships with supplier and customer contacts
  • Assisting the production and issue of payment files, cost & consumption reports, budgets, accruals and ad-hoc reports to clients
  • Attending conference calls and meetings with customers/suppliers as required
  • Understand and adhere to operational processes and procedures to manage workload and ensure business continuity
  • Build knowledge of the energy industry and develop an understanding of queries and resolution
  • Supporting the wider team to ensure all energy accounting client SLA’s are met
  • Supporting internal and external stakeholders with data and analysis related issues
  • Additional project work as required based on business priorities
  • Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties

 

KEY COMPETENCIES:

  • Customer Service Skills: Be polite, conscientious. Engage with a can-do attitude
  • Effective Communication: Clear, concise. Be mindful of your audience
  • Building Relationships: Be honest, approachable, positive and helpful
  • Organisational Skills: Use IT systems effectively to organise workload, adhere to SLAs
  • External Representation: Be smart, presentable and professional at all time
  • IT Skills: Good understanding of MS packages including Excel
  • Processes: Develop an understanding of all internal processes required to carry out role
  • Reporting: Provide reports at the relevant level of detail in an accurate and timely fashion
  • Analytical Skills: Demonstrate an aptitude for recognising patterns and inconsistencies relating to billing and consumption data
  • Attention to Detail: Maintaining a high level of accuracy in regard to email, files, reports and internal systems
  • Teamwork: Making yourself available to support wider team where appropriate

 

QUALIFICATIONS AND EDUCATION

Essential

  • A good working knowledge of Microsoft Office applications, particularly excel

Desirable

  • Previous office experience
  • Customer Service experience

 

WHY WORK FOR US?

At Inspired Energy, we’re creating the environment and the opportunities for a challenging and rewarding career. In return, you’ll enjoy a supportive, friendly working environment with benefits including: 

  • Training and development opportunities
  • Company pension
  • Flexible work hours
  • Sharesave scheme
  • Life insurance
  • 4pm finish on Friday

 

APPLY NOW!

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