Job Title: Data Analyst
Location: Kirkham, Preston, UK office based or Work from home after initial training
Entitlement: 25 days holiday, plus Bank Holidays
ABOUT INSPIRED ENERGY PLC:
Established in 2000, Inspired Energy PLC has become one of the largest energy consultants in the UK. We have grown and developed our group of companies to provide a range of essential energy advisory, procurement and management solutions to the industrial, public and commercial sectors.
JOB SUMMARY
Working within the Energy Accounting team the Data Analyst is responsible for ensuring a high level of customer satisfaction through accurate and effective service delivery including invoice validation, energy query management, cost and consumption reporting, financial and forecasting services to a portfolio of clients assigned to them. They are responsible for proactive supplier management in line with our KPI’s and escalating issues as required to ensure that customer satisfaction is maintained and energy data enables clients to manage any ESG requirements and goals
ROLE: DATA ANALYST
- Providing a first-class client experience to internal and external stakeholders
- Accountability for ensuring allocated clients have complete and accurate invoice and data acquisition, entry and validation within customer agreed SLA timescales
- Maintaining database(s) with accurate data in a timely manner
- Ensuring debt and disconnection correspondence is resolved asap
- Resolving telephone and email billing and reporting enquiries from customers and suppliers
- Raising billing queries and change of tenancies with suppliers via phone/email and following through to resolution
- Maintaining and developing effective working relationships with supplier and customer contacts
- Production and issue of payment files, cost & consumption reports, budgets, accruals and ad-hoc reports to allocated clients
- Attending conference calls and meetings with customers/suppliers as required
- Understand and adhere to operational processes and procedures to manage workload and ensure business continuity
- Build knowledge of the energy industry and develop an understanding of queries and resolution
- Supporting the wider team to ensure all energy accounting client SLA’s are met
- Supporting internal and external stakeholders with data and analysis related issues
- Additional project work as required based on business priorities
- Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.
QUALIFICATIONS
Essential
- Data entry experience
- A good working knowledge of Microsoft Office applications, particularly excel
Desirable
- Energy/Water industry knowledge and experience
- Previous office experience
- Customer Service experience
WHAT WE’RE LOOKING FOR:
- Customer Service Skills: Be polite, conscientious. Engage with a can-do attitude
- Effective Communication: Clear, concise. Be mindful of your audience
- Building Relationships: Be honest, approachable, positive and helpful
- Organisational Skills: Use IT systems effectively to organise workload, adhere to SLAs
- External Representation: Be smart, presentable and professional at all time
- IT Skills: Good understanding of MS packages including Excel
- Processes: Develop an understanding of all internal processes required to carry out role
- Reporting: Provide reports at the relevant level of detail in an accurate and timely fashion
- Analytical Skills: Demonstrate an aptitude for recognising patterns and inconsistencies relating to billing and consumption data
- Attention to Detail: Maintaining a high level of accuracy in regard to email, files, reports and internal systems
- Teamwork: Making yourself available to support wider team where appropriate
WHY WORK FOR US?
At Inspired Energy, we’re creating the environment and the opportunities for a challenging and rewarding career. In return, you’ll enjoy a supportive, friendly working environment with benefits including:
- Training and development opportunities
- Company pension
- Numerous Social and Charity events throughout the calendar year
- Endless incentives – from gift vouchers to early finishes
- Performance related bonus
- Free, on-site parking
- Social games area
- Unlimited tea and coffee
- Remote working can be considered for the right candidate
- 4pm finish on Friday