Job Title: Energy Accounting Training and Quality Support
Location: Office based or work from Home
Contract Terms: Full time permanent unless otherwise agreed
Salary: £ competitive
Entitlement: 25 days holiday, plus Bank Holidays

ROLE 

Working within the Operations team the Energy Accounting Training and Quality Support is responsible for ensuring a high level of training and data quality across the team, through accurate tracking and monitoring of training requirements.

The role is key to ensuring the operational success of the department through providing guidance and data quality control.

RESPONSIBILITIES

  • Providing a first-class client experience to the Energy Accounting team to support in outstanding client service
  • Accountability for ensuring training is conducted to a high standard and the team have a strong training support network in place
  • Maintaining a training matrix for the department to highlight areas where more focus is required on supporting the team
  • Helping create process flows and work instructions for the team to utilise outside of formal training sessions, maintaining existing documents in line with changes to process/systems
  • Ensuring consistency across the team for how tasks are completed to improve overall efficiency
  • Complete regular quality checks across the team to highlight further training requirements
  • Liaising with Energy Accounting Managers with regards to highlighting individual training needs and improving data quality
  • Understand and adhere to operational processes and procedures to manage workload and ensure business continuity
  • Build knowledge of the energy industry and develop an understanding of queries and resolution
  • Supporting the wider team to ensure all energy accounting client SLA’s are met
  • Supporting internal and external stakeholders with data and analysis related issues
  • Additional project work as required based on business priorities
  • Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Essential: 

  • Experience of using a bureau validation system
  • Energy/Water industry knowledge and experience

Desirable: 

  • Customer Service experience
  • Experience in a similar training role
  • Experience of using Energy Manager (SystemsLink)

KEY COMPETENCIES

  • Customer Service Skills: Be polite, patient and conscientious. Engage with a can-do attitude
  • Effective Communication: Clear, concise. Be mindful of your audience
  • Building Relationships: Be honest, approachable, positive and helpful
  • Organisational Skills: Ability to prioritise and organise workload
  • External Representation: Be smart, presentable and professional at all time
  • IT Skills: Good understanding of MS packages including Excel
  • Processes: Develop an understanding of all internal processes required to carry out role
  • Reporting: Provide reports at the relevant level of detail in an accurate and timely fashion
  • Analytical Skills: Demonstrate an aptitude for recognising patterns and inconsistencies relating to billing and consumption data
  • Attention to Detail: Maintaining a high level of accuracy in regard to email, files, reports and internal systems
  • Teamwork: Making yourself available to support wider team where appropriate

 

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