Job Title: Energy Analyst
Contract Term: Permanent, Full Time
Location: Caerphilly, Wales
Entitlement: 25 days holiday, plus Bank Holidays



Inspired Energy is one of the UK’s leading independent Third-Party Intermediaries (TPI) working with commercial, industrial, and public sector organisations. Our mission is to optimise the value of every pound spent on utilities by our clients through our innovation and dedication to client service, so our clients can focus on the growth of their business.



Working within the Energy Accounting team the Energy Analyst is responsible for bill validation, invoice query management, analysing data for patterns in consumption and providing a range of reporting to a portfolio of clients assigned to them.



  • Maintain database information accurately
  • Obtain invoices and data in a timely manner in readiness for validation or periodic reports
  • Ensure emails and reports are filed as necessary
  • Understand and adhere to operational processes and procedures
  • Ensure data completeness for client portfolios
  • Liaise with suppliers to obtain information and resolve queries
  • Raise cases and queries for any exceptions or issues
  • Maintain internal service level tracker and generate reports to manage workload
  • Providing a first-class client experience to internal & external stakeholders
  • Attend client meetings and take part in client conference calls where required
  • Build knowledge of the energy industry and develop an understanding of queries and resolution
  • Build effective relationships with suppliers to ensure queries are dealt with as quickly and efficiently as possible
  • Report any complaints and follow the agreed internal process
  • Support the wider needs of the business as and when reasonably required
  • Manage and correct exceptions to ensure data is accurate
  • Create and analyse reporting for the client’s portfolio
  • Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.



  • Customer Service Skills: Be polite, conscientious. Engage with a can-do attitude
  • Effective Communication: Clear, concise. Be mindful of your audience
  • Building Relationships: Be honest, approachable, positive and helpful
  • Organisational Skills: Use IT systems effectively to organise workload, adhere to SLAs
  • External Representation: Be available to attend meetings where required. Be smart, presentable, and professional at all time
  • Standard IT Skills: Good understanding of MS packages with at least a basic understanding of Excel
  • Processes: Develop an understanding of all internal processes required to carry out role, where available
  • Reporting: Provide reports at the relevant level of detail in an accurate and timely fashion
  • Analytical Skills: Demonstrate an aptitude for recognising patterns and inconsistencies relating to billing and consumption data
  • Attention to Detail: Maintaining a high level of accuracy in regards to email, files, reports and internal systems
  • Teamwork: Making yourself available to support wider team where appropriate
  • Attitude: Be positive, polite, and respectful of all colleagues, clients, and suppliers
  • Go the Extra Mile: Demonstrate a willingness to go over and above expected duties




  • Educated to GCSE level or equivalent, including English and Math’s at least grade C or equivalent
  • Computer literate and proficient in Microsoft Office basic/intermediate level in Excel


  • Educated to higher level or degree level or equivalent in analytical subject or similar
  • Experience of working in the energy/utility industry and knowledge of supplier processes
  • Experience in a similar analytical role



At Inspired Energy, we’re creating the environment and the opportunities for a challenging and rewarding career. In return, you’ll enjoy a supportive, friendly working environment with benefits including: 

  • Training and development opportunities
  • Company pension
  • Flexible work hours
  • Sharesave scheme
  • Life insurance
  • 4pm finish on Friday



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