Job Title: Quality Assurance Analyst
Department: SME
Location: Kirkham, UK
Entitlement: 25 days holiday, plus Bank Holidays


Working as part of the SME quality assurance function, within the admin department, responsible for ensuring we are compliant with energy supplier regulations and internal sale requirements. To submit, drive and maintain quality output for a live status.


At Inspired Energy, we’re creating the environment and the opportunities for a challenging and rewarding career. In return, you’ll enjoy a supportive, friendly working environment with benefits including:

  • Training and development opportunities with a clear progression up to management level
  • Company pension
  • Childcare voucher scheme
  • Numerous Social and Charity events throughout the calendar year
  • Endless incentives – from gift vouchers to early finishes
  • Performance related bonus POT
  • Flexi-time to use on-site gym
  • On-site bistro
  • Free, on-site parking
  • Social games area
  • Unlimited tea and coffee
  • 4pm finish on Friday


Working in our fast-paced SME division, the main roles and responsibilities of this role will be:

  • Working closely with the sale teams and compliance team to maintain quality output
  • Responsible for processing and chasing information requests at point of LOA, in line with the supplier service level agreement
  • Responsible for submitting and managing terminations are accepted and logged with the said supplier
  • Responsible for contracts submission, with a sound knowledge of Excel and using online portal access
  • Working internal admin reporting to update and resolve any contractual queries or issues promptly with the relevant supplier(s.)
  • Ability to run, export and manage data clean-up exercises to ensure data integrity throughout the system
  • Happy to deal with incoming calls dealing with both supplier and customer queries, ensuring all details are logged through the Sugar CRM system
  • Ability to handle customer queries and complaints through the CRM system module
  • Working proactively to obtain correct and reliable audit requirements, such as a valid contract lock in; commission and usage confirmation. Maintaining this level of accuracy in the system throughout the life of the contract
  • Ad hoc reporting and projects as required
  • Helping and assisting other team members when required, to ensure the smooth operation of the department

Reporting Relationships

The successful candidate will be reporting in to:

  • Admin Manager
  • Director or Administration and Quality Assurance
  • CFO

Key Working Relationships


  • Quality Assurance Team
  • Directors of Sales
  • Sale Team Leaders
  • HR
  • Operations


  • Suppliers
  • Customers


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