Job Title: Senior Infrastructure Analyst
Location: Kirkham, UK
Job Type: Full time
Salary: 35,000 per annum
Entitlement: 25 days holiday, plus Bank Holidays


  • Working as part of the team delivering IT support. Providing an escalation point for more complex issues and requests.
  • Manage IT cases using the helpdesk ticketing system, ensuring that all cases are managed effectively and within SLA.
  • Assist in development of cloud infrastructure and it’s design and configuration.
  • Produce detailed technical documentation


    • Experience in a senior technical support role
    • Troubleshooting abilities across a wide range of hardware/software solutions
    • Strong knowledge in the following areas:
    • Microsoft Windows Server (2008 to 2019) and Desktop (10)
    • Microsoft Office 365
    • Supporting Microsoft Technologies (AD, ADFS, Exchange, SQL, IIS, SharePoint, DNS, DHCP, Clustering, RDS)
    • Virtualization Technologies (Hyper-V)
    • Network understanding (TCP/IP, LAN, WAN, WLAN, VPN, Switches, Routers, Firewalls)
    • Powershell – good understanding of Powershell with ability to write Powershell scripts

Some experience in the following areas would be advantageous:

    • Backup solutions
    • OS/Software Deployment Solutions
    • Identity Management Solutions
    • Cloud Computing (eg. Azure, AWS)
    • Telephony and other communications products
    • Security principles (ISO 27001, Cyber Essentials)
    • Technical certification desirable (eg. MCSA/MCSE)

Personal attributes and competencies:

  • Ability to build strong, collaborative team relationships with colleagues and clients
  • Have excellent interpersonal skills and be an effective communicator
  • Be able to work under pressure, multi-task and manage priorities
  • Have a structured, analytical and conscientious approach
  • Have the ability to work independently and adapt easily
  • Be ambitious and strive for continuous improvement


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