Job Title: Support Technician
Location: Harrogate, North Yorkshire 

 

ABOUT IGNITE ENERGY

Here at Ignite Energy, we provide business energy solutions for our clients throughout the UK.

A part of the Inspired PLC group, we work on complete business energy solutions, making sure our clients are in control of how much they’re  spending and how it’s being used. Ignite has been in the industry for many years and cover the energy value chain from wholesale procurement, through billing management, finance support and reporting, metering and delivering projects to reduce energy consumption. 

 

ROLE:

This role is to provide first line technical support to customers & project team members, primarily focusing on the day-to-day reactive queries raised to the support team and by the support manager.

 

RESPONSIBILITIES:

The key areas of responsibility are:

  • Responding to customer queries and issues
  • Raising and solving cases on helpdesk case management system
  • Meeting customer Service-level Agreements (SLAs)
  • Analysis and reporting of common issue trends
  • Updating customer help documentation
  • Working with field engineers to assist with issues and new projects
  • Testing of new hardware
  • Exploring & implementing energy saving opportunities
  • Producing proactive technical support reports for customers
  • Attending sites to health check and resolve minor issues

SKILLS:

  • Exceptional communication skills when dealing with customers & the project team
  • The ability to manage workload
  • Flexibility and adaptability to changing workloads
  • Exceptional intuition and problem-solving skills
  • Professional telephone manner
  • Ability to work effectively both independently and as part of a team
  • Competency in Microsoft applications including Word, Excel & Microsoft Dynamics 365

 

APPLY NOW!

  • Accepted file types: pdf, doc, docx, Max. file size: 64 MB.
    Please upload in pdf or word (.doc / .docx) format. Maximum file size 2mb