Up to 20% of utility supplier bills are understood to be incorrect, so it makes sense to trust expert validators to ensure you only pay for what you use. We use in-house industry and utility specific software to perform over 100 different checks on each bill we process.
We recalculate your bills from first principles, using the agreed contract or tariff information, and compare them to the billed charges. Where your bills are wrong, we query these and recover your refunds. We continuously monitor to ensure that bills are corrected and credits are applied.
Our software applies over 100 validation checks to all utility invoices, including water and delivered fuels . We analyse all types of contracts, including flexible and energy only arrangements. Furthermore, our systems can process paper bills and electronic files together, in a variety of formats.
Where validation reveals problems with a bill, we raise a query directly with the supplier. As we deal with suppliers on a daily basis, we have established relationships to quickly resolve any billing errors. All billing query information is stored in our database and made available via our online portal for interrogation. This includes:
- Summaries of savings achieved
- Anticipated savings
- Filterable lists of outstanding and resolved queries
- Detailed records of each query with full progress histories
- We operate the only supplier integrated query system currently available to streamline the recovery process. Suppliers have direct access to queries that we raise, so they are never waiting for updates and can resolve issues swiftly
Changes of Occupancy (COO)
We handle all incoming and outgoing changes of occupancy for you with your utility providers. We have strict procedures that effectively manage the process of you moving in or out of a property so that you are not overbilled. By embedding ourselves in your COO process, we are always aware of impending portfolio changes and can ensure that COOs can be carried out within supplier timescales.
Payment Reminders and Disconnections
We process any payment reminders and disconnection notices received. We prioritise these to ensure that payment is made where appropriate, or accounts are suspended, and that no further action is taken by the supplier.
Additionally, we also deal with all disconnection situations where an agent is physically on-site. We have a comprehensive procedure involving speaking directly to the agent and confirming that the correct legal routes have been followed. Wherever possible, we make arrangements to ensure the disconnection does not go ahead.
Accruals are usually provided on a monthly basis, but we can customise them in accordance with different frequencies to suit you. We use a combination of methods based on half-hourly data and self-read meter readings, as well as average cost and consumption to produce an accrual, and will generate warnings and messages if data looks out of normal ranges.
Budgets and Forecasts
We calculate annual, rolling budget and forecast reports at the individual meter level and at an aggregated position to produce a single budget figure for each utility at each site. We factor in future price changes such as non-commodity charge changes and market outlooks beyond the end of current supply contracts. We also include coverage for any anticipated increases/decreases in consumption.
Utility Help Desk Services
We operate a help desk to provide you with direct support on all utility related matters. Our operators undergo a thorough training plan before handling your data, and as such are well placed to answer the majority of user questions. We keep a centralised and up to date list of industry and emergency helpline contact numbers, which can be provided directly to users.